Ensuring the Best Service for All Travelers
Hawthorn Suites is committed to ensuring that our hotel guests with disabilities and special needs receive the best possible service and accommodations and experience an enjoyable stay. That commitment starts with establishing brand-standard prototypical room designs that meet all Americans with Disabilities Act (ADA)-compliance guidelines and ensuring that all Hawthorn Suites hotels feature a designated number of rooms that are available for travelers with disabilities.
However, we know that compliance alone is not enough. So, we have taken it one step further by striving for 'attitude accessibility'. Hawthorn Suites currently offers Opening DoorsŪ training for disability etiquette to all associates at every one of our hotels. The Opening Doors program teaches hospitality employees how to be sensitive, friendly and helpful to travelers with disabilities and also teaches practical service skills encompassing customer relations, hotel operational procedures, emergency and safety considerations, and an awareness of "people first" terminology. The adoption of this program into our mandatory training series is simply Hawthorn Suites' way of ensuring that we not only provide comfortable hotel accommodations that meet disabled travelers' needs, but provide consistent service no matter who our guest is or what his or her special travel needs may be.
Should you require additional assistance or information, please contact a Hawthorn Suites Reservations Representative directly at 1-800-527-1133 (TDD: 1-800-824-2116) or your preferred travel agent.
